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Course Outline
Introduction to Managing and Leading technical teams
- Understand why managing technical work and collaboration in teams differs from general management
- Recognize a leadership mindset and how to cultivate it with team members
- Understand what is unique and desirable about operating in teams
Operational Processes
- Understanding the importance of 'team operating procedures' to build efficiency
- Discover the power of understanding and sharing 'the why'
- Setting team goals and measures that align with the business
- Creating a team charter with objectives and meaningful measures
Establishing and evolving teams
- Understanding the real meaning of a team
- Managing virtual and remote teams effectively
- Developing team capability and resilience
- Understanding the importance of psychological safety in building team performance
- Establishing operational governance and a healthy team culture
- Decision-making in a team environment
Motivating teams for high performance
- Understanding what drives technical professionals and how team dynamics affect performance
- Handling top performers in a team
- Dealing with poor performers in a team
- Balancing personal performance metrics with team metrics
Operational Efficiency
- Getting things done through teams
- Running effective meetings using the PPPP method
- Managing the work of technical teams without slowing them down
- Dealing with the non-linear nature of technical progress
- Applying radical time-management techniques, demonstrated with a real-world inbox exercise
Team Development
- Developing team capability and resilience
- Team leadership development survey