Operational Excellence Isn’t Very Excellent

Written by: James Rink, EdD, Director, QRM Center, UW–Madison   Operational excellence isn’t very excellent all that often. That may sound blunt, but it reflects a pattern I have seen across industries. Organizations invest heavily …

Engineering Skills Beyond the Technical 

Why Communication, Influence, and Leadership Matter as Much as Technical Expertise   Written by: Susan Ottmann, MS, BS, Director of Professional Programs, UW–Madison   For many engineers, career success has long been defined by technical skill, designing, …

Root Cause Analysis – An Underutilized Catalyst for Culture Change

Root Cause Analysis (RCA) is the process of identifying the source(s) of a problem to provide corresponding solutions at the root level. Often, this tool is limited to a specific aspect of the operation, however, by expanding RCA throughout your organization, you can prevent the reoccurrence of systemic issues. In this article from Jon Wellik, we cover three recommendations for sustaining a problem-solving culture in your team with RCA.