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Course Outline
What Is a Boss?
- Why we need bosses
- What bosses do
- What bosses worry about
- What bosses need
- What bosses really want: both documented and unstated
- How to understand a boss’s needs, fears, and priorities
- How and why the role of bosses has changed in the 21st century, especially when it comes to leading skilled technical people
Understanding Managerial Behaviors and Styles: Up and Across
- Personality differences
- Behavior styles
- Emotional intelligence
- Leadership styles and attitudes
- How to profile your boss
- Profiling your fellow managers
- Understanding the organization
- Looking two levels up and across
- Your boss’s boss
- Who manages your peers?
- Expectations and influence in your part of the matrix
Understanding Your Dual Leader-Follower Role
- Winning follower styles and attitudes
- Problematic follower styles and attitudes
- What you can do to improve managing up
- How to avoid being micro-managed
Understanding Your Relationship with Other Managers
- Winning interaction styles and attitudes
- Problematic interaction styles and attitudes
- What you can do to improve your relationships across the organization
- Monitoring and managing your relationships across the organization
- Achieving the Right Business Outcome, Regardless of Your Boss Type
- Understand power and influence
- Understand boss-worker roles
- Understand politics and true business priorities
- What you can do to get what you need from your boss
- What you actually do–and do not–control (despite what you are told)
Achieving the Right Business Outcomes in Cooperation with Other Managers
- How to set up mutual wins
- How to escalate your issues to the larger picture of the managers above you
Dealing With a New Boss
- Meet and educate your new boss
- Handle any changes demanded while protecting what is working well
- Avoid constantly bringing up the past
- Optimize the new relationship as quickly as possible
Workshop: Seeing the Big Picture
A practical session that demonstrates the importance of including your colleagues and your manager’s needs when setting your own priorities
Managing Multiple Bosses
- Identify who your real bosses are, despite the reporting lines
- Deal with virtual bosses
- Deal with your boss’s boss
- Deal with conflicts between your line management and corporate demands
- Skillfully say ‘no’ to people who are not your boss
Dealing With Difficult Bosses
- Identify acceptable versus unacceptable behavior
- Deal with cultural, generational, and gender conflicts in bosses
- Understand what you can and cannot do to change the situation
Effective Escalating
- Know when to escalate
- How and when to deliver the bad news
- Escalate to exploit your boss’s influence
- Escalate without abdication
- Achieve win-win outcomes when escalating
- Get fast results when escalating in a crisis
Effective Upwards Communication and Reporting
- How to write an effective senior management report
- Develop effective presentation techniques to senior management
- Define the desired outcomes for you and your management
- Create the right structure and message
- Learn how to identify what senior managers really want to know about
Conclusion: Managing Yourself So That You Can Manage Others