Search

We offer workshops to meet your educational needs. Use the search bar below or narrow your search using the filters on the right.

Search Filters

Skip to search filters

Workshops (26)

Advanced Communication Skills

Upcoming Dates
  • Not scheduled at this time. See page for program description.
This course is designed to help professionals improve their communication skills in one-on-one and public-facing situations, making formal presentations, and speaking with the media. It counts toward the Public Works Management Institute (PWMI) Certificate.
RA01393

Citizen/Customer Service

Upcoming Dates
  • Not scheduled at this time. See page for program description.
Learn how to listen and respond in order to provide better customer service and reduce unrealistic expectations. Learn effective ways to lead angry citizens away form confrontation toward cooperation. This course counts toward the Public Works Supervisory Academy and the Public Works Management Institute certificates. 
RA01441
Search Results: