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Workshops (22)

Local Government Fundamentals

Upcoming Dates
  • Nov. 2, 2022 (C668)
    Face-to-Face Madison, WI
In this course, you will examine how the powers and structures of Wisconsin towns, villages, cities, and counties and their relationships to the state set the framework for local service finance and service delivery. You will discuss the various forms of government and the strengths and weaknesses of each. You will also consider and discuss current public standards of conduct and professional codes of ethics relevant for public work employees, supervisors, and managers. This course counts toward the Public Works Supervisory Academy (PWSA) certificate, which is made up of nine one-day courses (54 class hours total). The certificate provides an opportunity to learn about and practice basic supervision and leadership skills in local public works organizations.

Advanced Communication Skills

Upcoming Dates
  • Nov. 30 - Dec. 1, 2022 (C671)
    Live Online
This course is designed to help professionals improve their communication skills in one-on-one and public-facing situations, making formal presentations, and speaking with the media. It counts toward the Public Works Management Institute (PWMI) Certificate.

Citizen/Customer Service

Upcoming Dates
  • Not scheduled at this time. See page for program description.
Learn how to listen and respond in order to provide better customer service and reduce unrealistic expectations. Learn effective ways to lead angry citizens away form confrontation toward cooperation. This course counts toward the Public Works Supervisory Academy and the Public Works Management Institute certificates. 
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