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Course Outline
Day 1
- Operational Excellence Foundations: Define OpEx beyond Lean/Six Sigma and explore systems thinking that aligns people, process, and technology
- Resilient Systems & Variability Management: Identify systemic waste and variability drivers, then apply tools like flow mapping and bottleneck analysis to a real high-mix manufacturing case
- Design Thinking for Operations: Apply design thinking to reframe a common operational challenge
- Applied Systems Thinking Workshop: Map an operational system from your own organization and identify systemic barriers to excellence
Day 2
- Management Systems & Leader Standard Work: Design leader standard work routines and learn Kata Coaching principles for sustaining daily improvement
- Culture, Trust & Sustaining Excellence: Apply ACT-based principles to build trust, reduce resistance, and support long-term cultural change
- Operational Excellence Action Plan Project: Develop a tailored action plan for your organization with peer and instructor feedback