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Course Outline
Online course agenda
Download online course agenda here.
Session 01 – Overview/Definitions
- What is Project Management?
- Why Project Management?
- Attributes of the Cx Project Manager
- Definitions – Project, Portfolio, Program, Business Strategy, Business Case, Overruns, etc.
- A 5-Stage Project Management process framework: Initiate, Plan, Execute, Control, Close
Session 02 – Project Initiation and Pursuit
- Key PM Plan elements
- Risk assessment and Go/No-Go
- Scope development guidance
- Early scope creep strategies
- Estimating/negotiating fees
Session 03 – Planning and Contracting
- Developing the PM Plan
- Developing project requirements
- Risk management
- Contract preparation & guidance
Session 04 – Scheduling and Time Management
- Why Schedule Management?
- Types of schedules
- Elements of a detailed schedule
- Creating, maintaining and controlling schedules
- Time management tips
Session 05 – Allocating Resources
- Why Resource Management?
- Elements of the Resource Management Role
- Creating, maintaining and controlling resource plans
Session 06 – Quality Considerations
- Definition and importance of quality
- Quality assurance vs quality control
- The CxPlan as the quality plan
- Cx Team member roles/responsibilities
Session 07 – Mobilization, Billing and Control
- Key financial terminology
- Project Management tools/techniques
- Accounting/controlling project financial data
- Strategies for mitigating and/or controlling scope creep
Session 08 – Closeout
- Importance of proper project closeouts
- Challenges/advantages of completing a project well
- Creatively think and discuss how to improve closeout activities
Session 09 – Ethical Considerations
- Definition of ethics
- Importance of ethics for PMs
- Handling common ethical issues in the Cx industry
Session 10 – Communication, Leadership and Teamwork
- Fundamentals of effective communication
- Importance of personality types
- Techniques for dealing with difficult people
- Leadership and management compared
- Key attributes of leadership
- Principles of teamwork