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Course Outline
Day 1
Overview of the root cause analysis (RCA)
- Elements of the RCA 6-step process
- Definition and benefits of RCA
- Key tasks for organizing a successful RCA event
- Defining roles and responsibilities
- Process for identifying and selecting an RCA event
Overview of RCA tools and workshop activities
- 5 Why
- Fishbone Diagram (Ishikawa Diagram)
Day 2
Overview of RCA tools and workshop activities
- Design and Application Review
- Sequence of events
- Fault tree analysis
- Change analysis
Review tools for managing RCA event and sustaining improvements
- Project Charter
- A3 Report
- Audits