University of Wisconsin-Madison

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Interdisciplinary Professional Programs

Root Cause Analysis Tools for Technical Applications See upcoming dates

Course Overview

Become an expert in selecting and applying the various tools to systematically eliminate chronic issues in your everyday work. Every company wants a problem-solver - minimize chaos and sustain results in the workplace by enrolling today!

Who Should Attend?

  • Design Engineers
  • Manufacturing Engineers
  • Quality Engineers
  • Operations Managers and Directors
  • Maintenance managers, supervisors, and leads
  • Plant and maintenance engineers
  • Maintenance mechanics and technicians
  • Supply Chain personnel
  • Software Developers
  • Systems Engineers

Additional Information

This course is part of the Maintenance and Reliability Management Certificate and Technical Leadership Certificate. Course may be taken individually as well.

Course Outline

Day 1

Overview of the root cause analysis (RCA)

  • Elements of the RCA 6-step process
  • Definition and benefits of RCA
  • Key tasks for organizing a successful RCA event
  • Defining roles and responsibilities
  • Process for identifying and selecting an RCA event

Overview of RCA tools and workshop activities

  • 5 Why
  • Fishbone Diagram (Ishikawa Diagram)


Day 2

Overview of RCA tools and workshop activities

  • Design and Application Review
  • Sequence of events
  • Fault tree analysis
  • Change analysis

Review tools for managing RCA event and sustaining improvements

  • Project Charter
  • A3 Report
  • Audits


George Williams

George is the founder and CEO of ReliabilityX. He has a master’s degree in reliability engineering from Monash University. He began his career working for his father in maintenance – performing PMs on trucks and trailers – while in high school. George spent 16 years with a major pharmaceutical company, where he began as a technician and worked his way up to global asset management. In 2015, George’s global team won the Uptime Award for Best Maintenance and Reliability Program. He is a certified maintenance and reliability professional and certified reliability leader. In 2016, he was recognized by the Society for Maintenance and Reliability Professionals as Certified Maintenance and Reliability Professional of the Year. He has earned certifications in vibration analysis, infrared thermography, ultrasound, motion amplification, and plant maintenance management. George is a published author and a recognized leader in reliability. He’s been teaching maintenance and reliability classes for UW-Madison Interdisciplinary Professional Programs since 2010.

Past dates