In this hands-on course, you'll learn how to apply structured RCA tools like the 5 Whys, Fishbone Diagrams, Fault Tree Analysis, and more to uncover the true sources of persistent problems. Through real-world examples and interactive workshops, you'll gain the confidence to lead RCA events and implement lasting solutions. Whether you're in design, manufacturing, quality, or systems engineering, this course will help you reduce downtime, improve quality, and boost team performance.

• Engineers and technical professionals responsible for solving recurring issues in design, manufacturing, or maintenance.
• Quality, operations, and maintenance leaders seeking to improve reliability and reduce waste.
• Systems engineers and software developers aiming to enhance process stability and product performance.

This course is part of the Maintenance and Reliability Management Certificate, Technical Leadership Certificate and Manufacturing Excellence Certificate. Course may be taken individually as well.

Day 1

Overview of the root cause analysis (RCA)

• Elements of the RCA 6-step process
• Definition and benefits of RCA
• Key tasks for organizing a successful RCA event
• Defining roles and responsibilities
• Process for identifying and selecting an RCA event

Overview of RCA tools and workshop activities

• 5 Why
• Fishbone Diagram (Ishikawa Diagram)

Day 2

Overview of RCA tools and workshop activities

• Design and Application Review
• Sequence of events
• Fault tree analysis
• Change analysis

Review tools for managing RCA event and sustaining improvements

• Project Charter
• A3 Report
• Audits

George Williams

George is the founder and CEO of ReliabilityX and a recognized leader in the field of maintenance and reliability. He holds a master’s degree in reliability engineering from Monash University and began his career in maintenance while still in high school, working alongside his father. George spent 16 years with a major pharmaceutical company, advancing from technician to global asset management leader. His team earned the prestigious Uptime Award for Best Maintenance and Reliability Program in 2015. A Certified Maintenance and Reliability Professional (CMRP) and Certified Reliability Leader, George was named CMRP of the Year by the Society for Maintenance and Reliability Professionals in 2016. He also holds certifications in vibration analysis, infrared thermography, ultrasound, motion amplification, and plant maintenance management. A published author and experienced educator, George has been teaching maintenance and reliability courses for UW–Madison Interdisciplinary Professional Programs since 2010.