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Course Outline
Introduction
- Welcome and orientation
- Philosophy
- Definitions
- Continuous Improvement
- World Class
Process mapping
- Principles of workflow
- Symbology and flow chart shapes
- Swim lanes
- Sequence of activities
RACI charts
- Rules for creating RACI charts
- Why ‘C’ and ‘I’
- Tie in the workflows
- Uses of RACI charts
- Roles and Responsibilities
- Hiring
- Training
Process guides
- The anatomy of process guides
- Communication
P-F curve with work management overlays
- P-F curve explained
- The connection between P-F and work management
Process best practices
Fundamentals of reliability
Process development
Instructor and Program Director
Instructor
John Ross
President
John L. Ross, Jr has been a practitioner of maintenance and reliability for almost four decades. He is a former Captain in the United States Air Force, a Distinguished Graduate of both the Aircraft Maintenance Officer School and the Squadron Officer School. John is a Gulf War veteran.
He is a published author of almost two dozen articles and two best-selling books: The Reliability Excellence Workbook, From Ideas to Action; Cover You’re A$$ets, Asset Management at Your Place and at Your Pace.
John is the President of the international reliability consulting company, Maintenance Innovators, Inc., a global thought leader in equipment reliability. John is the co-founder of the American Reliability & Maintenance Institute; creators and administrators of the Certified Storeroom Manager, Certified Storeroom Technician, and the Certified Professional Reliability Engineer certifications.
John is a certified Lean Manufacturing facilitator, Process Safety Management SME, and a Certified Maintenance and Reliability Professional (CMRP). John holds a U.S. Patent, an A.S., B.S., M.S. and Ph.D.
Program Director
Jon Wellik