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Workshops (22)

Advanced Communication Skills

Upcoming Dates
  • Nov. 30 - Dec. 1, 2022 (C671)
    Live Online
    $150
This course is designed to help professionals improve their communication skills in one-on-one and public-facing situations, making formal presentations, and speaking with the media. It counts toward the Public Works Management Institute (PWMI) Certificate.
RA01393

Highway Safety

Upcoming Dates
  • Feb. 7-8, 2023 (C837)
    Live Online
    $95
  • Feb. 15-16, 2023 (C838)
    Live Online
    $95
By state law, all local road agencies must maintain their roads in a safe condition. Learn how to reduce your road agency’s liability and identify necessary safety improvements.
RA00161

Citizen/Customer Service

Upcoming Dates
  • Not scheduled at this time. See page for program description.
Learn how to listen and respond in order to provide better customer service and reduce unrealistic expectations. Learn effective ways to lead angry citizens away form confrontation toward cooperation. This course counts toward the Public Works Supervisory Academy and the Public Works Management Institute certificates. 
RA01441
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