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Workshops (22)

Citizen/Customer Service

Upcoming Dates
  • Mar. 28-30, 2023 (C886)
    Live Online
Learn how to listen and respond in order to provide better customer service and reduce unrealistic expectations. Learn effective ways to lead angry citizens away form confrontation toward cooperation. This course counts toward the Public Works Supervisory Academy and the Public Works Management Institute certificates. 

Work Zone Safety and Flagger Training

Upcoming Dates
  • Apr. 19-20, 2023 (C959)
    Live Online
  • Apr. 26-27, 2023 (C960)
    Live Online
This course is based on WisDOT's specifications and intended county personnel to properly learn flagging operations on construction/maintenance projects.  
Topics: Work Zones, Flagging

Advanced Communication Skills

Upcoming Dates
  • Not scheduled at this time. See page for program description.
This course is designed to help professionals improve their communication skills in one-on-one and public-facing situations, making formal presentations, and speaking with the media. It counts toward the Public Works Management Institute (PWMI) Certificate.
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