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Learn how to listen and respond in order to provide better customer service and reduce unrealistic expectations. Learn effective ways to lead angry citizens away form confrontation toward cooperation. This course counts toward the Public Works Supervisory Academy and the Public Works Management Institute certificates. 

This course is based on WisDOT's specifications and intended county personnel to properly learn flagging operations on construction/maintenance projects.  

Learn how to identify communication issues and their impact; how to conduct effective meetings; and write basic business memos, work orders, email messages, and reports. (PWSA)

Learn to prepare and analyze an operating budget and explore several alternative budget formats and their respective strengths and weaknesses. Review capital fund budgeting, including asset leasing and purchasing pools. (PWMI)

This course is designed to help professionals improve their communication skills in one-on-one and public-facing situations, making formal presentations, and speaking with the media. It counts toward the Public Works Management Institute (PWMI) Certificate.

Choose the right maintenance techniques to extend the life of your roads. Learn how to evaluate asphalt pavement conditions and treat your road surfaces. 

Learn the basic management tasks and common service delivery methods in public works. Review common work planning systems and how to better plan your own time. (PWMI)

Examine the supervisor's role in meeting safety compliance requirements, investigating and solving safety issues, and building a safety-conscious organization. (PWSA)