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Workshops (26)

Citizen/Customer Service

Upcoming Dates
  • Not scheduled at this time. See page for program description.
Learn how to listen and respond in order to provide better customer service and reduce unrealistic expectations. Learn effective ways to lead angry citizens away form confrontation toward cooperation. This course counts toward the Public Works Supervisory Academy and the Public Works Management Institute certificates. 
RA01441

Highway Safety

Upcoming Dates
  • Not scheduled at this time. See page for program description.
By state law, all local road agencies must maintain their roads in a safe condition. Learn how to reduce your road agency’s liability and identify necessary safety improvements.
RA00161

Labor and Employee Relations

Upcoming Dates
  • Not scheduled at this time. See page for program description.
Review the legal basis for public sector labor relations. Examine the elements of a labor contract and employee relations—where there is no union—including grievance, negotiation, employee development, and discipline. This course counts toward the Public Works Management Institute and the Public Works Supervisory Academy certificates.
RA01445

Nuts and Bolts of HR Management

Upcoming Dates
  • Not scheduled at this time. See page for program description.
Upon completion of this course, you will be able to identify and describe the major components of quality human resource management, special skills needed to select and retain high-performance employees, and critical management skills needed by supervisors in difficult economic times. This course is offered as a part of the PWSA certificate, which is composed of nine one-day courses (54 class hours total). The certificate provides an opportunity to learn about and practice basic supervision and leadership skills in local public works organizations.
RA01390
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