Advanced Communication Skills

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Upcoming dates coming soon!

Take this workshop when it’s offered next!

Workshop Overview

Communication is key to maintaining meaningful relationships with the public and your colleagues. Learn or refresh the skills you need to successfully communicate with others. After completing this course, you will be more effective in one-on-one conversations, at leading meetings, developing and making formal presentations, and in relationships with the media. This course counts toward the Public Works Management Institute certificate.

Who Should Attend?

  • Public works supervisors who wish to sharpen their skills
  • Supervisors and managers who are new to the field of public works
  • Public works employees who wish to prepare for advancement
  • Public works engineers who are new to supervision and management
  • Public works professionals engaged in the APWA Donald C. Stone Center leadership and management career path

Workshop Outline

Approaches to Persuasive Communication

  • Getting their attention
  • Clarity of purpose
  • Clear call to action
  • Using the message box
  • Making abstracts visible / real Developing confidence in speaking Planning the presentation

Instructors

Benjamin Jordan

Benjamin J. Jordan, PE is a program director with Interdisciplinary Professional Programs in the transportation sector. He has over 35 years of experience in civil engineering and public works. He earned a Bachelor of Science Degree in Civil Engineering from the University of Illinois at Urbana–Champaign and a Master of Public Affairs degree with a Certificate in Public Management from the University of Missouri-Columbia. He is a Licensed Professional Engineer in the State of Illinois.

Upcoming dates coming soon!

Take this workshop when it’s offered next!

Program Director

Benjamin Jordan

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