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Learn how to listen and respond in order to provide better customer service and reduce unrealistic expectations. Learn effective ways to lead angry citizens away form confrontation toward cooperation. This course counts toward the Public Works Supervisory Academy and the Public Works Management Institute certificates. 

Learn to prepare and analyze an operating budget and explore several alternative budget formats and their respective strengths and weaknesses. Review capital fund budgeting, including asset leasing and purchasing pools. (PWMI)

This course is designed to help professionals improve their communication skills in one-on-one and public-facing situations, making formal presentations, and speaking with the media. It counts toward the Public Works Management Institute (PWMI) Certificate.

Learn the basic management tasks and common service delivery methods in public works. Review common work planning systems and how to better plan your own time. (PWMI)

Examine the supervisor's role in meeting safety compliance requirements, investigating and solving safety issues, and building a safety-conscious organization. (PWSA)

Focus on managing the range of services in a public works department, including current operational issues. Each student will make a short presentation and lead a relevant Public Works operations topic that they identify during the course topic of their choice.  (PWMI)

What does it mean to be a leader? Do you have what it takes to take on a leadership role in your organization? In this course, you will learn about the theories of leadership, and examine the issues, challenges, opportunities and strategies for transitioning into a supervisory or leadership role.

In this course, you will examine how the powers and structures of Wisconsin towns, villages, cities, and counties and their relationships to the state set the framework for local service finance and service delivery. You will discuss the various forms of government and the strengths and weaknesses of each. You will also consider and discuss current public standards of conduct and professional codes of ethics relevant for public work employees, supervisors, and managers. This course counts toward the Public Works Supervisory Academy (PWSA) certificate, which is made up of nine one-day courses (54 class hours total). The certificate provides an opportunity to learn about and practice basic supervision and leadership skills in local public works organizations.