Professional Development Courses

Demand Side Management (DSM) has become a vital strategy for water utilities aiming to reduce peak demand, defer infrastructure investment, and support long-term water sustainability. This 6-session course provides water professionals with a comprehensive understanding of DSM principles, tools, and implementation strategies tailored to real-world utility contexts. Through a blend of expert instruction, case studies, and live discussions, participants will explore how to analyze water demand, engage customers, implement targeted interventions, and evaluate program effectiveness.

From Symptoms to Solutions: A Team-Based Approach to Continual Improvement is a two-day, instructor-led course that gives professionals a structured, team-based method for solving recurring problems in manufacturing and operations. Aligned with the Manufacturing Excellence Certificate, the course emphasizes practical tools and facilitation skills that support long-term, cross-functional improvement efforts. Participants learn to apply continual improvement principles in real-world settings and leave with strategies they can use immediately. The course develops the capability to apply structured problem-solving within PDCA cycles, quality systems, and broader improvement efforts. It supports continual improvement by developing shared language, team facilitation skills, and habits that lead to measurable results. Aligned with the Manufacturing Excellence Certificate, this course complements InterPro’s broader offerings in operational excellence, leadership, and applied improvement practices.

This two-day, advanced course helps experienced professionals design and implement an operational system that connects strategy, daily execution, and culture. Participants learn to align people, processes, and technology to drive sustained performance and resilience. Through lectures, case studies, and action planning, participants explore tools such as leader standard work, visual management, and design thinking to apply operational excellence in real settings. Through a mix of lectures, case studies, simulations, and guided action planning, participants explore leader standard work, management systems, system resilience, and design thinking. The course provides a practical and strategic approach for professionals who are ready to integrate operational excellence into their thought processes, leadership, and management.

Learn AI strategy and governance frameworks to address ethical, legal, and operational challenges while aligning AI with organizational and societal values.

Learn to identify, evaluate, and apply AI solutions to engineering challenges, focusing on reliability, real-world use, and innovation in industrial environments.