This course explores the essential differences between managing and leading, equipping participants with the tools to do both effectively. Through case studies, communication exercises, and team-building strategies, attendees will learn how to set expectations, resolve conflict, and foster a culture of accountability and growth. Whether you're new to supervision or looking to sharpen your leadership edge, this course provides a practical foundation for long-term success.

• Distinguish between leadership and management roles and apply both to improve team performance.
• Use proven models for communication, conflict resolution, and cultural change to lead more effectively.
• Build empowered, high-performing teams through expectation setting, feedback, and goal alignment.

• Maintenance, production, and storeroom supervisors and managers seeking to enhance their leadership capabilities.
• Non-technical supervisors in HR, safety, or quality roles looking to strengthen team dynamics and communication.
• Professionals preparing to step into supervisory roles or lead cross-functional teams.

Introduction

• Welcome and orientation
• Philosophy
• Definitions
• Continuous Improvement
• World Class

Leaders vs. managers

• The difference
• The need for both

Leadership traits and characteristics

• What to look for
• What to enhance
• What to change

Team building

• Creating empowered associations
• Developing partnerships

Setting expectations

• Competency based training
• True ownership
• Feedback

The change model

• Status quo
• Vision
• Expectations
• Metrics
• Behavior over time
• Culture change

Goal setting

• KPIs
• Goals
• Means
• Consequences

Conflict resolution

• Expectations
• Roles and Responsibilities
• Processes

Communication

• Communication model
• Communication plan
• Crafting the message
• Give it to them straight

Steve Gowan