Work Management for Maintenance and Reliability

This course dives deep into the SMRP-aligned principles of maintenance work management, focusing on process mapping, role clarity, and continuous improvement. Participants will learn to create value-added workflows and RACI charts, and apply them to real-world maintenance and reliability challenges. With a blend of light lecture, hands-on exercises, and practical tools, attendees will leave ready to lead process-driven transformation in their organizations.

Learning Outcomes:

  • Design and implement effective maintenance workflows using process mapping and RACI charting techniques.
  • Align maintenance activities with reliability goals through structured work management practices and continuous improvement.
  • Apply SMRP best practices to develop process guides, define roles, and integrate work management with reliability strategies like the P-F curve.

Who Should Attend:

  • Maintenance and reliability managers, engineers, and technicians seeking to formalize and improve work processes.
  • Plant engineers, TPM coordinators, and storeroom professionals involved in asset management and operational efficiency.
  • Leaders responsible for driving cultural and procedural change in maintenance and reliability functions.

Future course dates coming soon!

Course Details: RA01839

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Course Outline

Introduction

  • Welcome and orientation
  • Philosophy
  • Definitions
  • Continuous Improvement
  • World Class

Process mapping

  • Principles of workflow
  • Symbology and flow chart shapes
  • Swim lanes
  • Sequence of activities

RACI charts

  • Rules for creating RACI charts
  • Why ‘C’ and ‘I’
  • Tie in the workflows
  • Uses of RACI charts
    • Roles and Responsibilities
    • Hiring
    • Training

Process guides

  • The anatomy of process guides
  • Communication

P-F curve with work management overlays

  • P-F curve explained
  • The connection between P-F and work management

Process best practices

Fundamentals of reliability

Process development

Instructor and Program Director

  • Instructor

    John Ross

    President

    John L. Ross, Jr has been a practitioner of maintenance and reliability for almost four decades. He is a former Captain in the United States Air Force, a Distinguished Graduate of both the Aircraft Maintenance Officer School and the Squadron Officer School. John is a Gulf War veteran.

    He is a published author of almost two dozen articles and two best-selling books: The Reliability Excellence Workbook, From Ideas to Action; Cover You’re A$$ets, Asset Management at Your Place and at Your Pace.

    John is the President of the international reliability consulting company, Maintenance Innovators, Inc., a global thought leader in equipment reliability. John is the co-founder of the American Reliability & Maintenance Institute; creators and administrators of the Certified Storeroom Manager, Certified Storeroom Technician, and the Certified Professional Reliability Engineer certifications.

    John is a certified Lean Manufacturing facilitator, Process Safety Management SME, and a Certified Maintenance and Reliability Professional (CMRP). John holds a U.S. Patent, an A.S., B.S., M.S. and Ph.D.

  • Program Director

    Jon Wellik

Create a custom learning experience

We can deliver this course as an on-site learning experience tailored to your organization’s specific training needs.