Work Management for Maintenance and Reliability

This course dives deep into the SMRP-aligned principles of maintenance work management, focusing on process mapping, role clarity, and continuous improvement. Participants will learn to create value-added workflows and RACI charts, and apply them to real-world maintenance and reliability challenges. With a blend of light lecture, hands-on exercises, and practical tools, attendees will leave ready to lead process-driven transformation in their organizations.

• Maintenance and reliability managers, engineers, and technicians seeking to formalize and improve work processes.
• Plant engineers, TPM coordinators, and storeroom professionals involved in asset management and operational efficiency.
• Leaders responsible for driving cultural and procedural change in maintenance and reliability functions.

This course is part of the Maintenance and Reliability Management Certificate. Enhance your maintenance skills while earning a recognized credential.

Introduction

• Welcome and orientation
• Philosophy
• Definitions
• Continuous Improvement
• World Class

Process mapping

• Principles of workflow
• Symbology and flow chart shapes
• Swim lanes
• Sequence of activities

RACI charts

• Rules for creating RACI charts
• Why ‘C’ and ‘I’
• Tie in the workflows
• Uses of RACI charts
  • Roles and Responsibilities
  • Hiring
  • Training

Process guides

• The anatomy of process guides
• Communication

P-F curve with work management overlays

• P-F curve explained
• The connection between P-F and work management

Process best practices

Fundamentals of reliability

Process development

John Ross

John L. Ross, Jr has been a practitioner of maintenance and reliability for almost four decades. He is a former Captain in the United States Air Force, a Distinguished Graduate of both the Aircraft Maintenance Officer School and the Squadron Officer School. John is a Gulf War veteran.

He is a published author of almost two dozen articles and two best-selling books: The Reliability Excellence Workbook, From Ideas to Action; Cover You’re A$$ets, Asset Management at Your Place and at Your Pace.

John is the President of the international reliability consulting company, Maintenance Innovators, Inc., a global thought leader in equipment reliability. John is the co-founder of the American Reliability & Maintenance Institute; creators and administrators of the Certified Storeroom Manager, Certified Storeroom Technician, and the Certified Professional Reliability Engineer certifications.

John is a certified Lean Manufacturing facilitator, Process Safety Management SME, and a Certified Maintenance and Reliability Professional (CMRP). John holds a U.S. Patent, an A.S., B.S., M.S. and Ph.D.