This is an accordion element with a series of buttons that open and close related content panels.
Course Outline
Introduction
- Welcome and orientation
- Philosophy
- Definitions
- Continuous Improvement
- World Class
Leaders vs. managers
- The difference
- The need for both
Leadership traits and characteristics
- What to look for
- What to enhance
- What to change
Team building
- Creating empowered associations
- Developing partnerships
Setting expectations
- Competency based training
- True ownership
- Feedback
The change model
- Status quo
- Vision
- Expectations
- Metrics
- Behavior over time
- Culture change
Goal setting
- KPIs
- Goals
- Means
- Consequences
Conflict resolution
- Expectations
- Roles and Responsibilities
- Processes
Communication
- Communication model
- Communication plan
- Crafting the message
- Give it to them straight