Critical Conversations Results-based Communication
Upcoming dates (3)
Fee
- $1,695
-
In-Person fee covers morning and afternoon breaks, scheduled lunches and course materials.
Online fee covers online course materials and instruction.
Discounts
10% discount per person for participants registered in the Technical Leadership Certificate series. Promo code needed during registration.
ID
RA01567-D360
Credits
- CEU: 1.4
- PDH: 14
Schedule
Registration Date/Time:
10/1/2025 7:30am Central Time
Event Dates/Times:
- 10/1/2025 8:00am - 4:30pm Central Time
- 10/2/2025 8:00am - 4:30pm Central Time
Course Notes
Purchase of the Help! I Need to Master Critical Conversations book is strongly recommended. The book can be purchased here.
Instructor
Trevor Manning
Location
Accommodations
Room: rates start at $185
Reserve by: Sep. 9, 2025
Topic:
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts. Once you have accessed the online course, exam and/or materials, no cancellations or refunds are permitted.
Course Overview
In technical environments, communication breakdowns can derail projects, strain teams, and lead to costly misunderstandings. This course introduces a structured approach to workplace conversations, helping participants align on business outcomes, manage emotional triggers, and communicate with clarity and confidence. Through real-world examples and a step-by-step model (5S-5F-3A), attendees will gain tools to navigate difficult discussions, resolve conflict, and lead with influence.
Learning Outcomes
- Apply a structured model (5S-5F-3A) to plan and deliver high-stakes conversations.
- Recognize emotional triggers and use recovery techniques to keep conversations on track.
- Use storytelling, questioning, and listening skills to align conversations with business goals.
Who Should Attend?
- Engineers and technical professionals aspiring to leadership roles
- Project managers and team leads working across disciplines
- Experienced managers seeking to improve communication and conflict resolution
Additional Information
This course is part of the Technical Leadership Certificate. Course may be taken individually as well.
Course Outline
Establishing a mutual goal
- Getting aligned to a shared business outcome
- Eliminating detracting secondary goals
Recognizing what makes a conversation emotional
- Trigger words to avoid
- The role of unshared context
Understanding the advanced 5S-5F-3A communication model
- Critical elements of advanced communications
Making it emotionally safe to speak the brutal truth
- Advanced conversation skills, including listening and questioning
Mastering storytelling
- Understanding the games we play
- Defusing the games they play
Difficult conversations—dealing with the really tough cases
- Dealing with high conflict situations
- What to do when things go badly
- Toolkit of opening and recovery phases
Closing well – Getting agreed outcome and action plan
Instructor
Trevor Manning
Trevor Manning is an accomplished author, leaderhsip consultant, and trainer with extensive international experience leading technical teams. He has held roles such as chief engineer, technical director, Chief Operating Officer, and board advisor.
With a diverse background spanning various companites including a large government-owned utility, a US-headquartered manufacturer, an international London headquartered start-up, and a privately owned telecommunications operator, Trevor offers valuable insights into real-world business operations.
Trevor leads three training courses at the University of Wisconsin-Madison, focusing on practical insights derived from his wealth of experience.
Effectively Managing Technical Teams
Leadership Beyond Your Team: Managing Up and Across
Critical Conversations: Results-based Communication
Trevor has published several technical and leadership books and lives in Brisbane, Australia.
Critical Conversations Results-based Communication
Location: Madison, WI or Live Online
Course #: RA01567-D360
Fee: $1,695
Fee
- $1,695
-
In-Person fee covers morning and afternoon breaks, scheduled lunches and course materials.
Online fee covers online course materials and instruction.
Discounts
10% discount per person for participants registered in the Technical Leadership Certificate series. Promo code needed during registration.
Credits
- CEU: 1.4
- PDH: 14
Schedule
Registration Date/Time:
10/1/2025 7:30am Central Time
Event Dates/Times:
- 10/1/2025 8:00am - 4:30pm Central Time
- 10/2/2025 8:00am - 4:30pm Central Time
Course Notes
Purchase of the Help! I Need to Master Critical Conversations book is strongly recommended. The book can be purchased here.
Instructor
Trevor Manning
Location
Accommodations
Room: rates start at $185
Reserve by: Sep. 9, 2025
Topic:
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts. Once you have accessed the online course, exam and/or materials, no cancellations or refunds are permitted.
Critical Conversations Results-based Communication
Location: Online
Course #: RA01567-D773
Fee: $1,695
Fee
- $1,695
-
Fee covers course materials and online instruction.
Discounts
10% discount per person for participants registered in the Technical Leadership Certificate series. Promo code needed during registration.
QRM members receive 20% discount per person. Promo code needed during registration.
Credits
- CEU: 1.4
- PDH: 14
Schedule
Registration Date/Time:
2/2/2026 1:30pm Central Time
Event Dates/Times:
- 2/2/2026 2:00pm - 5:00pm Central Time
- 2/3/2026 2:00pm - 5:00pm Central Time
- 2/4/2026 2:00pm - 5:00pm Central Time
- 2/5/2026 2:00pm - 5:00pm Central Time
Course Notes
Purchase of the Help! I Need to Master Critical Conversations book is strongly recommended. The book can be purchased here.
Online course materials will be available approximately one week prior to the course date. Once you have accessed them through the online course site, no cancellations or refunds will be granted.
Instructor
Trevor Manning
Location
This is an online course.
Topic:
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts.
Critical Conversations Results-based Communication
Location: Madison, WI or Live Online
Course #: RA01567-D776
Fee: $1,695
Fee
- $1,695
-
This course has two attendance options, face-to-face or online.
Face-to-face attendance fee includes morning and afternoon breaks, scheduled lunches, and course materials.
Online attendance fee includes online instruction and course materials. Online attendees will access course sessions via the Zoom web conferencing platform.
Discounts
10% discount per person for participants registered in the Technical Leadership Certificate series. Promo code needed during registration.
QRM members receive 20% discount per person. Promo code needed during registration.
Credits
- CEU: 1.4
- PDH: 14
Schedule
Registration Date/Time:
9/16/2026 7:30am Central Time
Event Dates/Times:
- 9/16/2026 8:00am - 4:30pm Central Time
- 9/17/2026 8:00am - 4:30pm Central Time
Course Notes
Recommended Reading
Purchase of the Help! I Need to Master Critical Conversations book is strongly recommended. The book can be purchased here.
This is a HyFlex (in-person and online) taught course. Your registration is for one teaching platform only: in-person or online. Please be prepared to attend all days either in-person or online. Contact us if you have any questions or if you need to make a change.
Registration confirmation will guide students through accessing the Canvas course site.
Students will create and log in to the Canvas course site with a NetID. Course assets such as instructional materials, participation certificates, and course evaluations will be available to all students through the Canvas course site.
The course materials are all digital and only available on the Canvas course website.
Online attendees will access sessions via the Zoom web conferencing platform. The Zoom link will be provided a few days before the course.
Please watch the email address that you provide during registration for release dates and pre-course information.
Instructor
Trevor Manning
Location
Accommodations
Room: rates start at $169
Accommodations include: Complimentary WiFi and Local/Airport Shuttle. Parking available $15/night.
Topic:
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts. Once you have accessed the online course, exam and/or materials, no cancellations or refunds are permitted.
Critical Conversations
Course #: RA01567Critical Conversations: Results-based Communication
Date: Mon. February 17, 2025 – Thu. February 20, 2025ID: RA01567-D356
Fee:
- $1,695
-
Fee covers course materials and online instruction.
Purchase of the Help! I Need to Master Critical Conversations book is strongly recommended. The book can be purchased here.
10% discount per person for participants registered in the Technical Leadership Certificate series. Promo code needed during registration.
- CEU: 1.4
- PDH: 14
Critical Conversations: Results-based Communication
Date: Wed. September 18, 2024 – Thu. September 19, 2024ID: RA01567-D096
Fee:
- $1,695
-
In-Person: Fee covers morning and afternoon breaks, scheduled lunches and course materials.
Online: Fee covers course materials and instruction.
Purchase of the Help! I Need to Master Critical Conversations book is strongly recommended. The book can be purchased here.
10% discount per person for participants registered in the Technical Leadership Certificate series. Promo code needed during registration.
- CEU: 1.4
- PDH: 14
Critical Conversations: Results-based Communication
Date: Tue. October 03, 2023 – Wed. October 04, 2023ID: RA01567-C770
Fee:
- $1,695
-
Fee covers morning and afternoon breaks, scheduled lunches, and course materials.
Purchase of the "Help! I Need to Master Critical Conversations" book is strongly recommended. The book can be purchased here: Amazon.com
10% discount person discount for participants registered in the Technical Leadership Certificate series. Discount Code needed during registration.
- CEU: 1.4
- PDH: 14