Critical Conversations Results-based Communication
Upcoming dates (2)
Fee
- $1,695
-
Fee covers morning and afternoon breaks, scheduled lunches, and course materials.
Purchase of the "Help! I Need to Master Critical Conversations" book is strongly recommended. The book can be purchased here: Amazon.com
Discounts
10% discount person discount for participants registered in the Technical Leadership Certificate series. Discount Code needed during registration.
ID
RA01567-C770
Credits
- CEU: 1.4
- PDH: 14
Schedule
This course has one attendance option - in-person in Madison, WI
Tuesday, October 3 to Wednesday, October 4, 2023
Course Times: Tues - Wed - 8:00 AM to 4:30 PM CT each day
Registration at Pyle Center starts at 7:30 AM Central Time on October 3, 2023
Course Notes
This in-person course will have an online course site from which you will access some of the course materials, course evaluation, and participation certificate. Details on how to access the online course site will be sent with registration confirmation.
Please bring along either a mobile device / iPad / Laptop to the course. This will allow you to participate in interactive class exercises like Slido (polls) and Padlet (an online collaborative tool).
Instructor
Trevor Manning
Location
Accommodations
Room: rates start at $169
Group Code: CCC
Reserve by: Sep. 9, 2023
Accommodations include: Complimentary WiFi and Local/Airport Shuttle. Parking available $15/night.
Room: rates start at $149
Group Code: Critical Conversations C770
Reserve by: Sep. 4, 2023
Accommodations include: Underground parking, a complimentary airport shuttle, free wireless internet, pool, state-of-the-art 24-hour fitness center, restaurant, bar and Starbucks.
Topic:
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts.
Course Overview
To achieve good outcomes in the workplace, we need all stakeholders to have open, clear and honest conversations with their team, bosses, peers and customers. Often conversations go wrong through misunderstandings and perceptions of ulterior motives. People are often aware that their conversations are not achieving the results they want but do not have any specific tools to improve them.
This course provides a communication framework to plan and have an effective conversation that achieves jointly satisfactory outcomes. It includes a step-by-step approach to having truthful conversations that deliver the real message without alienating anyone. The course is relevant to getting the most out of all day-to-day business conversations and especially relevant where an unwanted conflict in the workplace occurs.
In this course you will learn how to:
- Assess the true business outcome you want and how to achieve it
- Assess a situation and recognize when a conversation could become emotional
- Use a simple template to plan a conversation
- Follow a step-by-step model (5S-5F-3A) to deliver a difficult message safely
- Deploy advanced communication skills, including how to recover a conversation with unwanted conflict
- Leverage the art of storytelling in a business context
- Understanding how to avoid emotions derailing the conversation
- Ensure the desired business outcome is achieved after the conversation
Who Should Attend?
This course will benefit anyone who needs to regularly communicate effectively, including:
- Newly appointed managers or team leaders directing technical professionals
- Experienced managers who are looking for ways to be effective and efficient
- Engineers and other technical professionals aspiring to management and leadership positions
- Project Managers with cross-functional teams
Additional Information
This course is part of the Technical Leadership Certificate. Course may be taken individually as well.
Course Outline
- Establishing a mutual goal
- Getting aligned to a shared business outcome
- Eliminating detracting secondary goals
- Recognizing what makes a conversation emotional
- Trigger words to avoid
- The role of unshared context
- Understanding the advanced 5S-5F-3A communication model
- Critical elements of advanced communications
- Making it emotionally safe to speak the brutal truth
- Advanced conversation skills, including listening and questioning
- Mastering storytelling
- Understanding the games we play
- Defusing the games they play
- Difficult conversations—dealing with the really tough cases
- Dealing with high conflict situations
- What to do when things go badly
- Toolkit of opening and recovery phases
Closing well – Getting agreed outcome and action plan
Instructor
Trevor Manning
Trevor Manning specialises in real-world training and development of technical people who have transitioned into management. His mission is helping Smart People transition to Inspiring Leaders.
During a 30-year career in the IT and telecommunications sectors, Trevor worked his way up from specialist design engineer to board level. This journey from expert to middle manager, and then on to the C-suite, has provided Trevor with the breadth and depth of knowledge of how companies really operate.
His experience working in South Africa, UK-Europe, America and Australia in a range of companies from a giant electric utility to a small start-up software company has given him insights to help people in a variety of real-world situations.
Trevor has experience in managing and leading people in mature, stable environments with fixed structures and processes, and also in the chaotic startup phase of a fast-growing new business. These environments exposed him to the challenges of recruiting and developing teams to meet the companies’ growth plans in addition to downsizing during lean years.
Trevor runs training programs around the world, including at Oxford University (UK) and the University of Wisconsin-Madison (USA) as part of their Continuing Education programs for engineers.
Trevor authored the classic best-seller ‘Microwave Radio Transmission Design Guide’ published by Artech House (second revision 2009), and more recently he has self-published ‘Microwave Radio Handy Reference Guide.’ (2019) He has also authored three management books ‘’Help! What’s the secret to leading engineers?’ (2017), ‘Help! I need to master critical conversations’ (2018), and 'Help! They made me the Manager' (2021) available from Amazon. Look out for Trevor's latest leadership book on Managing Up available in late 2023.
Critical Conversations Results-based Communication
Location: Madison, WI
Course #: RA01567-C770
Fee: $1,695
Fee
- $1,695
-
Fee covers morning and afternoon breaks, scheduled lunches, and course materials.
Purchase of the "Help! I Need to Master Critical Conversations" book is strongly recommended. The book can be purchased here: Amazon.com
Discounts
10% discount person discount for participants registered in the Technical Leadership Certificate series. Discount Code needed during registration.
Credits
- CEU: 1.4
- PDH: 14
Schedule
This course has one attendance option - in-person in Madison, WI
Tuesday, October 3 to Wednesday, October 4, 2023
Course Times: Tues - Wed - 8:00 AM to 4:30 PM CT each day
Registration at Pyle Center starts at 7:30 AM Central Time on October 3, 2023
Course Notes
This in-person course will have an online course site from which you will access some of the course materials, course evaluation, and participation certificate. Details on how to access the online course site will be sent with registration confirmation.
Please bring along either a mobile device / iPad / Laptop to the course. This will allow you to participate in interactive class exercises like Slido (polls) and Padlet (an online collaborative tool).
Instructor
Trevor Manning
Location
Accommodations
Room: rates start at $169
Group Code: CCC
Reserve by: Sep. 9, 2023
Accommodations include: Complimentary WiFi and Local/Airport Shuttle. Parking available $15/night.
Room: rates start at $149
Group Code: Critical Conversations C770
Reserve by: Sep. 4, 2023
Accommodations include: Underground parking, a complimentary airport shuttle, free wireless internet, pool, state-of-the-art 24-hour fitness center, restaurant, bar and Starbucks.
Topic:
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts.
Critical Conversations Results-based Communication
Location: Madison, WI
Course #: RA01567-D096
Fee: $1,695
Fee
- $1,695
-
Fee covers morning and afternoon breaks, scheduled lunches, and course materials.
Purchase of the Help! I Need to Master Critical Conversations book is strongly recommended. The book can be purchased here.
Discounts
10% discount person discount for participants registered in the Technical Leadership Certificate series. Discount code needed during registration.
Credits
- CEU: 1.4
- PDH: 14
Schedule
This course has one attendance option - in-person in Madison, WI
Tuesday, September 10 to Wednesday, September 11, 2024
Registration at Pyle Center starts at 7:30 AM Central Time on September 10, 2024
Course Times: Tues - Wed - 8:00 AM to 4:30 PM CT each day
Course Notes
Purchase of the Help! I Need to Master Critical Conversations book is strongly recommended. The book can be purchased here.
The link to access the course materials and the webinar platform will be provided a few days before the course. Please watch the email address that you provided during registration.
Please bring along either a mobile device / iPad / Laptop to the course. This will allow you to participate in interactive class exercises like Slido (polls) and Padlet (an online collaborative tool).
Instructor
Trevor Manning
Location
Accommodations
Room: rates start at $172
Group Code: Critical Conversations
Reserve by: Aug. 23, 2024
Accommodations include: Complimentary WiFi and Local/Airport Shuttle. Parking available $15/night.
Room: rates start at $154
Group Code: Critical Conversations
Reserve by: Aug. 10, 2024
Accommodations include: Underground parking, a complimentary airport shuttle, free wireless internet, pool, state-of-the-art 24-hour fitness center, restaurant, bar and Starbucks.
Topic:
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts.
Critical Conversations
Course #: RA01567Critical Conversations: Results-based Communication
Date: Mon. March 28, 2022 – Thu. March 31, 2022ID: RA01567-C462
Fee:
- $1,695
-
Fee covers course materials and online instruction.
10% discount per person for participants registered in the Technical Leadership Certificate series. InterPro will verify your participation.
- CEU: 1.4
- PDH: 14